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LEGAL
Terms & Services
The terms that govern your use of Primaline's website, products, and services.
LEGAL
Terms & Services
The terms that govern your use of Primaline's website, products, and services.
Last updated: May 30, 2026
Last updated: June 8, 2026
These Terms & Conditions (“Terms”) govern your access to and use of shop.primalinehealth.com and any website, product, service, checkout page, intake form, account portal, communication channel, or platform operated by Primaline Health LLC (“Primaline,” “we,” “us,” or “our”).
By accessing the website, creating an account, submitting information, completing an intake form, using our services, purchasing products, or placing an order, you agree to these Terms.
If you do not agree to these Terms, do not use the website or Primaline services.
Your use of Primaline services is also governed by our Privacy Policy and any additional consents, notices, product disclosures, provider notices, pharmacy notices, lab notices, checkout terms, or policies presented to you.
1. ELIGIBILITY
You must be at least 18 years old and located in the United States to use Primaline.
By using the website or placing an order, you confirm that:
- You are at least 18 years old.
- You are located in the United States.
- You are legally able to enter into these Terms.
- All information you provide is truthful, accurate, complete, and current.
- You will use the website, products, and services only for lawful purposes.
We reserve the right to refuse service, cancel orders, restrict access, suspend accounts, or terminate accounts at our discretion, including where required by law, provider review, pharmacy restrictions, product availability, payment risk, fraud prevention, compliance requirements, or safety concerns.
2. TWO PRODUCT CATEGORIES — IMPORTANT
Primaline may offer different product categories through the website.
Different rules apply to different product categories.
You are responsible for understanding which category applies before purchasing.
A. PRESCRIPTION THERAPIES
Certain products available through Primaline require review by a U.S.-licensed healthcare provider.
Prescription therapies may include, but are not limited to:
- TRT.
- HRT.
- GLP-1 therapies.
- Tirzepatide.
- Semaglutide.
- NAD+.
- Sexual wellness therapies.
- Other provider-reviewed treatments.
Prescription therapies are not automatically approved by placing an order.
To purchase prescription therapies, you may be required to create an account, complete a health intake, provide accurate medical information, provide identity verification, submit lab work when required, and receive approval from a licensed healthcare provider.
No doctor-patient relationship is created until a licensed provider accepts your case and determines that a prescription therapy is clinically appropriate.
Primaline does not guarantee that any prescription therapy will be approved, prescribed, dispensed, or fulfilled.
Payment Authorization vs. Charge
For certain prescription therapies, your payment method may be authorized at checkout.
Where an authorization model applies, your card is not charged unless and until a licensed provider approves the prescription therapy and the order proceeds toward fulfillment.
If your prescription therapy is not approved, the authorization will be released or refunded according to the payment process in place at the time of purchase.
Authorization-release timing may vary depending on your card issuer, bank, payment processor, or payment method.
Primaline does not control how quickly your bank or card issuer releases an authorization hold.
Provider Review
Licensed providers are responsible for determining whether a prescription therapy is medically appropriate.
Provider review may be based on:
- Your intake answers.
- Medical history.
- Current medications.
- Allergies.
- Symptoms.
- Health goals.
- Lab results.
- Identity verification.
- Applicable clinical requirements.
- Applicable state and federal law.
- Provider judgment.
You agree to provide complete, truthful, accurate, and current information.
Primaline is not responsible for consequences resulting from false, incomplete, inaccurate, outdated, omitted, or misleading information submitted by a customer.
Telehealth and State Restrictions
Some products, prescriptions, provider services, pharmacy services, telehealth services, lab services, or fulfillment options may be restricted in certain states.
If a restriction applies, an order may be denied, delayed, modified, refunded, or canceled.
Availability may vary by state, provider, pharmacy, laboratory, supplier, product type, and applicable law.
B. DIRECT-BUY PEPTIDES / RESEARCH PRODUCTS
Direct-buy peptides and research products sold through Primaline are separate from prescription therapies.
Unless specifically stated otherwise, research peptides are sold for research use only.
Research peptides are:
- Not approved by the FDA for human, animal, or veterinary use.
- Not drugs.
- Not dietary supplements.
- Not foods.
- Not cosmetics.
- Not intended to diagnose, treat, cure, or prevent any disease.
- Not intended for human consumption.
- Not intended for animal use.
- Not intended for injection, ingestion, topical application, inhalation, or administration to any person or animal.
By purchasing research peptides, you affirm that:
- You are a qualified buyer, researcher, laboratory, institution, or professional purchasing for lawful research purposes.
- You will use these compounds strictly for lawful in-vitro laboratory research.
- You will not ingest, inject, apply, consume, administer, compound, prescribe, dispense, transfer, or otherwise use them in or on yourself, another person, or any animal.
- You will comply with all applicable federal, state, and local laws.
- You accept full responsibility for proper handling, storage, use, disposal, documentation, and compliance.
- You understand that misuse may create serious legal, health, safety, and regulatory risks.
If you are not a qualified buyer or intend any non-research use, do not purchase research peptides from Primaline.
Primaline reserves the right to refuse, cancel, restrict, or refund research product orders at its discretion.
3. LABS, CONSULTATIONS, AND SUPPORT SERVICES
Primaline may offer access to lab panels, blood testing, hormone panels, wellness consultations, provider consultations, and customer support services.
Lab services may be performed by third-party laboratories.
Consultations may be performed by third-party providers, clinicians, wellness professionals, or service partners.
Availability, pricing, scope, timing, and eligibility may vary.
Lab results and consultations are not emergency medical services.
Lab results and consultations do not replace care from your primary healthcare provider, specialist, emergency provider, or other licensed healthcare professional.
4. NO EMERGENCY MEDICAL SERVICES
Primaline is not an emergency medical provider.
Do not use the website, email, SMS, chat, forms, account portal, intake forms, or customer support channels for medical emergencies.
If you are experiencing a medical emergency, call 911 or seek immediate medical attention.
If you believe you are experiencing severe symptoms, allergic reaction, chest pain, difficulty breathing, suicidal thoughts, severe medication side effects, or any urgent medical issue, seek emergency care immediately.
5. ACCOUNT AND INTAKE RESPONSIBILITIES
To purchase certain products or services, you may be required to create an account and complete an intake form or questionnaire.
You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activity that occurs under your account.
You agree not to:
- Provide false information.
- Omit material medical information.
- Impersonate another person.
- Submit fraudulent documentation.
- Submit another person’s information without authorization.
- Misuse the platform.
- Attempt to bypass eligibility, age, identity, state, provider, pharmacy, lab, payment, or compliance requirements.
You agree to promptly update your account information if it changes.
6. PRICING, PAYMENT, AUTHORIZATIONS, AND TAXES
All prices are listed in U.S. dollars unless otherwise stated.
Prices may change without notice.
We accept major credit cards, debit cards, and other payment methods made available at checkout.
You are responsible for all charges disclosed at checkout, including:
- Product prices.
- Service fees.
- Provider review fees.
- Consultation fees.
- Lab fees.
- Shipping fees.
- Handling fees.
- Taxes.
- Subscription or recurring fees where applicable.
We reserve the right to refuse, cancel, limit, or modify any order at our discretion.
We may correct pricing errors, product errors, availability errors, or checkout errors at any time, including after an order is submitted.
If a pricing or product error affects your order, we may cancel the order and issue a refund or contact you for instructions.
7. SHIPPING AND FULFILLMENT
We ship eligible products within the United States only.
We do not ship internationally.
Shipping and fulfillment are subject to:
- Product availability.
- Provider approval where required.
- Pharmacy restrictions.
- Laboratory restrictions.
- Supplier availability.
- Inventory status.
- Payment authorization.
- Age verification.
- Identity verification.
- Compliance review.
- Carrier limitations.
- Weather conditions.
- Federal and state laws.
Orders may be fulfilled through third-party pharmacies, laboratories, manufacturers, fulfillment providers, shipping carriers, or service partners.
Estimated fulfillment, processing, delivery, or shipping timelines are not guaranteed.
Prescription products may ship only after provider approval and pharmacy processing where required.
Non-prescription products, direct-buy products, and research products may ship after order processing, payment review, age verification, compliance review, or other applicable checks.
8. COLD-CHAIN AND TEMPERATURE-SENSITIVE PRODUCTS
Some products may require temperature-sensitive or cold-chain packaging.
Temperature-sensitive products may ship in insulated packaging with gel packs, dry ice, temperature-control materials, or other cold-chain materials when required.
You are responsible for:
- Providing an accurate shipping address.
- Ensuring the address can receive delivery.
- Monitoring tracking information.
- Retrieving the package promptly after delivery.
- Storing products according to the instructions provided.
Primaline is not responsible for product degradation, damage, delay, loss, theft, or temperature exposure caused by:
- Incorrect address information.
- Incomplete address information.
- Delayed pickup.
- Missed delivery.
- Customer unavailability.
- Carrier delays.
- Weather events.
- Package theft.
- Refused delivery.
- Delivery to a mailroom, front desk, locker, porch, or other location.
- Circumstances outside Primaline’s control.
9. RETURNS, REFUNDS, AND CANCELLATIONS
Because of the medical, prescription, sterile, custom-prepared, research, and temperature-sensitive nature of certain products, some orders may not be eligible for return, refund, or cancellation.
Cold-chain products are non-returnable once shipped.
Prescription products are non-returnable once dispensed, released for fulfillment, or shipped.
Lab orders, consultations, provider reviews, digital services, and service-based items may be non-refundable once processing has started.
Research products may be non-returnable once shipped, opened, handled, or delivered.
You may request cancellation before an order begins processing, provider review, pharmacy fulfillment, lab processing, or shipment.
Once processing begins, cancellation may not be available.
Refund eligibility is determined at Primaline’s discretion, subject to applicable law.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us at [email protected] within 7 days of delivery.
Your message should include:
- Order number.
- Photos of the package.
- Photos of the product.
- Photos of the label.
- Photos of any visible damage.
- A description of the issue.
Replacement or refund eligibility will be determined at our discretion based on the issue, product type, fulfillment status, shipping status, handling requirements, and applicable law.
10. SUBSCRIPTIONS AND RECURRING SERVICES
If Primaline offers subscriptions, memberships, recurring orders, or recurring services, the billing frequency, renewal terms, cancellation process, and applicable fees will be disclosed at or before checkout.
By enrolling in a recurring service, you authorize recurring charges until canceled according to the applicable cancellation policy.
You are responsible for canceling subscriptions before the renewal date if you do not want to be charged.
Subscription cancellation does not necessarily cancel orders already processed, sent for provider review, sent to a pharmacy, sent to a lab, fulfilled, or shipped.
11. CUSTOMER RESPONSIBILITIES
You agree to:
- Provide accurate, complete, and current information.
- Use the website and services lawfully.
- Review all product information before purchase.
- Read all instructions, warnings, disclaimers, and product documentation.
- Follow instructions provided by licensed providers, pharmacies, labs, or product documentation.
- Keep your account and contact information current.
- Retrieve shipped products promptly.
- Store products according to the instructions provided.
- Comply with all applicable laws and regulations.
- Avoid misuse, resale, diversion, redistribution, or unlawful use of any product purchased from Primaline.
12. NO MEDICAL ADVICE FROM WEBSITE CONTENT
Website content is for informational purposes only.
Nothing on the website should be interpreted as medical advice, diagnosis, treatment, or a recommendation to use any product unless provided directly by a licensed healthcare provider in connection with a clinical review.
Product descriptions, blog posts, emails, FAQs, educational content, marketing content, website copy, and customer support communications do not replace medical advice.
Always consult a qualified healthcare professional regarding medical conditions, medications, therapies, labs, symptoms, risks, contraindications, side effects, or health decisions.
13. NO GUARANTEE OF RESULTS
Health, wellness, weight-loss, hormone, peptide, performance, sexual wellness, recovery, appearance, and longevity outcomes vary from person to person.
Primaline does not guarantee any specific result, outcome, weight loss, symptom improvement, laboratory change, therapeutic effect, health benefit, appearance change, recovery result, performance result, or customer experience from any product, service, consultation, lab test, protocol, therapy, or content.
14. THIRD-PARTY PROVIDERS, PHARMACIES, LABORATORIES, AND VENDORS
Primaline may work with third-party healthcare providers, pharmacies, laboratories, manufacturers, fulfillment providers, technology platforms, payment processors, shipping carriers, and support vendors.
Prescription products may be reviewed by licensed providers and fulfilled by licensed pharmacy partners where applicable.
Lab services may be processed by third-party laboratories.
Research products or direct-buy products may be sourced, manufactured, tested, documented, or fulfilled by third-party manufacturers or fulfillment partners.
Third parties may have their own terms, policies, notices, eligibility rules, timelines, and legal obligations.
Primaline is not responsible for delays, service interruptions, denials, errors, restrictions, shortages, or fulfillment limitations caused by third-party providers, pharmacies, laboratories, manufacturers, payment processors, shipping carriers, technology vendors, or other service partners.
15. PRODUCT AVAILABILITY
All products and services are subject to availability, eligibility, provider approval where applicable, legal restrictions, pharmacy restrictions, inventory status, supplier availability, and fulfillment partner limitations.
We may modify, discontinue, substitute, delay, restrict, or cancel any product, service, category, price, promotion, offer, or order at any time.
Product images, labels, packaging, descriptions, concentrations, sizes, and availability may change without notice.
16. INTELLECTUAL PROPERTY
All website content, branding, text, graphics, product images, logos, designs, layouts, videos, software, and materials are owned by or licensed to Primaline Health LLC unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, scrape, exploit, reverse engineer, create derivative works from, or misuse any Primaline content without prior written permission from Primaline Health LLC.
17. USER CONDUCT
You agree not to:
- Use the website for unlawful purposes.
- Submit false, misleading, incomplete, or fraudulent information.
- Misuse prescription products, research peptides, labs, consultations, or services.
- Purchase products for unauthorized resale, diversion, redistribution, or unlawful use.
- Attempt to obtain prescription products without valid provider review.
- Attempt to bypass compliance checks.
- Reverse engineer, scrape, interfere with, or compromise website operations.
- Upload malicious code, viruses, bots, or harmful files.
- Violate any federal, state, or local law.
- Harass, threaten, abuse, or harm any person.
- Use Primaline’s content, branding, or materials without permission.
We may suspend or terminate your account for violations.
18. SMS / TEXT MESSAGING TERMS
By providing your mobile phone number and opting in, you consent to receive SMS/text messages from Primaline Health LLC.
Depending on the consent you provide, messages may include:
- Service-related notifications.
- Order updates.
- Account notifications.
- Document delivery.
- Intake reminders.
- Tracking updates.
- Appointment reminders.
- Customer support messages.
- Marketing messages.
- Promotional offers.
- Product updates.
- Other communications related to Primaline services.
Message frequency may vary.
Message and data rates may apply.
Consent is not a condition of purchase.
You may opt out of receiving SMS messages at any time by replying STOP to any message.
For assistance, reply HELP or contact us at [email protected].
If you change or deactivate your phone number, you agree to notify us so we can update our records.
19. EMAIL COMMUNICATIONS
By submitting your email address, creating an account, placing an order, submitting a form, or contacting Primaline, you agree to receive service-related emails, order updates, account notifications, support responses, document notices, security notices, legal notices, and other transactional communications.
If you opt in to marketing emails or where marketing emails are otherwise permitted by law, you may receive promotional communications, product updates, educational content, offers, and brand communications.
You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the email.
Transactional and service-related emails may still be sent when necessary to operate your account, process orders, provide services, respond to support requests, comply with legal obligations, or protect Primaline and its customers.
20. PRIVACY AND DATA USE
Your use of the website and services is also governed by our Privacy Policy.
We may collect, use, store, disclose, and share information as described in the Privacy Policy, including information necessary to process orders, provide services, coordinate provider review, fulfill products, process labs, communicate with you, comply with legal requirements, prevent fraud, and operate the business.
We do not sell your personal information to advertisers.
21. DISCLAIMERS
THE WEBSITE, CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” TO THE MAXIMUM EXTENT PERMITTED BY LAW.
PRIMALINE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, PRODUCT AVAILABILITY, UNINTERRUPTED ACCESS, ERROR-FREE OPERATION, ACCURACY, COMPLETENESS, SECURITY, AND ANY SPECIFIC OUTCOME OR RESULT.
STATEMENTS ABOUT PRODUCTS MAY NOT HAVE BEEN EVALUATED BY THE FDA UNLESS EXPLICITLY STATED.
PRODUCTS ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT DISEASE UNLESS LAWFULLY PRESCRIBED AND DISPENSED AS PART OF A PROVIDER-APPROVED PRESCRIPTION THERAPY.
RESEARCH PRODUCTS ARE NOT INTENDED FOR HUMAN OR ANIMAL USE.
22. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRIMALINE HEALTH LLC SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
THIS INCLUDES DAMAGES RELATED TO:
- LOST PROFITS.
- LOST DATA.
- LOST BUSINESS.
- PERSONAL INJURY CLAIMS ARISING FROM MISUSE.
- SHIPPING DELAYS.
- THIRD-PARTY DELAYS.
- PROVIDER DENIALS.
- PHARMACY DELAYS.
- LAB DELAYS.
- PRODUCT UNAVAILABILITY.
- PRODUCT MISUSE.
- ACCOUNT INTERRUPTION.
- WEBSITE INTERRUPTION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRIMALINE’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, PRODUCTS, OR SERVICES SHALL BE LIMITED TO THE GREATER OF:
(A) THE AMOUNT YOU PAID TO PRIMALINE FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE CLAIM; OR
(B) $100.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.
23. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Primaline Health LLC, its owners, officers, employees, contractors, affiliates, vendors, and service providers from any claims, damages, liabilities, losses, costs, or expenses, including reasonable attorneys’ fees, arising from:
- Your use of the website, products, or services.
- Your breach of these Terms.
- Your violation of any law or third-party right.
- Your submission of false, incomplete, inaccurate, outdated, or misleading information.
- Your misuse of any product.
- Any non-research use of research peptides.
- Any unauthorized resale, diversion, distribution, or unlawful use of products purchased from Primaline.
- Your violation of provider, pharmacy, laboratory, payment, shipping, or compliance requirements.
24. DISPUTE RESOLUTION AND ARBITRATION
Please read this section carefully. It affects your legal rights.
Any dispute, claim, or controversy arising out of or relating to these Terms, the website, products, services, transactions, communications, or relationship with Primaline shall be resolved by binding arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules.
Arbitration shall be conducted in Miami-Dade County, Florida, in English, unless otherwise required by applicable law.
You waive the right to a jury trial.
You waive the right to participate in a class action, class arbitration, collective action, private attorney general action, or representative action.
You may bring claims only in your individual capacity.
You may opt out of this arbitration provision within 30 days of first agreeing to these Terms by emailing [email protected] with “ARBITRATION OPT-OUT” in the subject line.
Your opt-out email must include your full name, email address, phone number, and a clear statement that you wish to opt out of arbitration.
25. GOVERNING LAW
These Terms & Conditions are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
For any matter not subject to arbitration, exclusive jurisdiction and venue shall be in the state or federal courts located in Miami-Dade County, Florida.
26. TERMINATION
We may suspend or terminate your account, access, orders, or services at any time, with or without notice, for any reason, including:
- Suspected fraud.
- Misuse.
- False information.
- Legal restrictions.
- Provider denial.
- Pharmacy restrictions.
- Lab restrictions.
- Payment issues.
- Chargebacks.
- Compliance concerns.
- Product misuse.
- Breach of these Terms.
Upon termination, your right to use the website and services ends immediately.
Sections that by their nature should survive termination shall survive, including payment obligations, intellectual property, disclaimers, limitation of liability, indemnification, arbitration, governing law, privacy, and any obligations related to misuse, resale, diversion, or unlawful conduct.
27. CHANGES TO THESE TERMS
We may update these Terms & Conditions at any time.
The “Last updated” date reflects the most recent version.
If we make material changes, we may notify you by website notice, email, account notice, or other reasonable method where required by law.
Your continued use of the website or services after updated Terms are posted means you accept the updated Terms.
28. CONTACT
If you have questions about these Terms & Conditions, contact:
Primaline Health LLC
Miami, Florida
United States
Email: [email protected]
Primaline Health LLC (“Primaline,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you access our website, create an account, place an order, submit an intake form, purchase products or services, communicate with us, or use any Primaline platform, service, feature, form, messaging channel, or related offering.
This Privacy Policy applies to shop.primalinehealth.com and any Primaline-controlled website, checkout page, intake page, account portal, support channel, SMS program, email program, or service that links to this Privacy Policy.
This Privacy Policy does not replace any Notice of Privacy Practices provided by a licensed healthcare provider, pharmacy, laboratory, or other HIPAA-covered entity. Where HIPAA applies to Protected Health Information maintained by a covered healthcare provider, pharmacy, laboratory, or their business associate, the applicable HIPAA Notice of Privacy Practices and applicable healthcare privacy laws may also govern.
By using Primaline services, you acknowledge this Privacy Policy and agree that your use of our services is also subject to our Terms & Conditions and any additional notices, consents, authorizations, or terms presented to you.
Privacy at a Glance
Primaline is built around transparency, structure, and trust. Here is the short version:
- We collect information needed to operate our website, process orders, coordinate provider review, support pharmacy fulfillment, coordinate labs or consultations, provide customer support, and comply with legal obligations.
- We do not sell your personal information.
- We do not sell health intake information, Protected Health Information, or consumer health data.
- We do not knowingly use health intake information, prescription information, lab information, pharmacy information, or Protected Health Information for targeted advertising.
- We may share information with licensed providers, pharmacies, laboratories, payment processors, shipping carriers, technology vendors, compliance vendors, and service providers when needed to provide Primaline services.
- Marketing emails and text messages are sent only where you consent or where permitted by law.
- You can opt out of marketing emails through the unsubscribe link.
- You can opt out of SMS messages by replying STOP.
- You can submit privacy requests by emailing [email protected] with “Privacy Request” in the subject line.
- HIPAA-related requests should be sent to [email protected] with “HIPAA Request” in the subject line.
1. Information We Collect
We may collect the following categories of information, depending on how you interact with Primaline.
A. Account and Contact Information
This may include:
- Name
- Email address
- Phone number
- Date of birth
- Age verification information
- Shipping address
- Billing address
- Account login credentials
- Account preferences
- Communication preferences
- Customer support identifiers
- Any information you provide when creating or managing an account
B. Order, Purchase, and Transaction Information
This may include:
- Products purchased
- Services requested
- Order history
- Cart activity
- Checkout activity
- Product category
- Subscription or refill information, if applicable
- Fulfillment status
- Shipping details
- Tracking details
- Return, refund, cancellation, or chargeback information
- Support tickets
- Payment status
- Authorization status
- Transaction records
- Tax, accounting, and compliance records
C. Health Intake, Prescription, and Eligibility Information
If you use Primaline for prescription therapies, provider review, lab coordination, or consultation-related services, we may collect information such as:
- Medical history
- Current medications
- Allergies
- Symptoms
- Health goals
- Lifestyle information
- Prior treatment history
- Prescription history
- Lab results
- Identity verification information
- Age verification information
- Photo verification or identification images, if requested
- Intake questionnaire responses
- Provider communications
- Pharmacy-related information
- Eligibility information
- Treatment preferences
- Other information you submit for clinical review, prescription review, lab coordination, or consultation support
Certain health intake, prescription, provider, pharmacy, laboratory, or medical communications may be considered Protected Health Information (“PHI”) when maintained by or on behalf of a HIPAA-covered healthcare provider, pharmacy, laboratory, or their business associate.
Certain health-related information may also be considered consumer health data under certain state privacy laws, even when HIPAA does not apply.
D. Payment Information
We may collect payment-related information such as:
- Billing name
- Billing address
- Payment method type
- Transaction amount
- Payment authorization status
- Fraud-prevention signals
- Chargeback status
- Refund status
- Payment processor identifiers
- Other payment-related transaction details
Full credit card and debit card numbers are processed by our payment processor. Primaline does not intentionally store full payment card numbers on its own servers.
E. Lab, Provider, Pharmacy, and Partner Information
Where applicable, we may receive information from or share information with:
- Licensed healthcare providers
- Pharmacies
- Laboratories
- Identity verification vendors
- Age verification vendors
- Payment processors
- Shipping carriers
- Fulfillment partners
- Compliance vendors
- Customer support vendors
- Technology providers
- Other service providers involved in processing orders, reviewing eligibility, coordinating lab testing, providing support, or fulfilling services
F. Communications Information
If you contact us by email, SMS, form, chat, phone, social media, customer support ticket, or other communication channel, we may collect:
- Message contents
- Contact information
- Support request details
- Attachments you provide
- Communication date and time
- Customer service notes
- Response history
- Preferences and instructions you provide
Do not use Primaline websites, forms, emails, SMS, chat, or customer support channels for emergencies.
G. Device, Usage, and Browsing Information
We may collect information about how you access and use our website, including:
- IP address
- Browser type
- Device type
- Operating system
- Device identifiers
- Approximate location
- Referring URLs
- Pages viewed
- Links clicked
- Products viewed
- Search activity
- Session data
- Cart activity
- Cookie identifiers
- Pixel identifiers
- Analytics information
- Date and time of visits
- Website performance data
H. Cookies, Analytics, and Advertising Measurement Information
We may use cookies, pixels, tags, analytics tools, and similar technologies to:
- Operate the website
- Keep you signed in
- Remember preferences
- Maintain cart functionality
- Measure website performance
- Improve website design and customer experience
- Understand traffic and product interest
- Measure marketing effectiveness
- Prevent fraud and misuse
- Support customer support and operational analytics
We do not knowingly provide health intake information, prescription information, lab information, pharmacy information, provider communications, or PHI to advertising platforms for targeted advertising.
2. How We Use Information
We may use information for the following purposes:
- Operate, maintain, and improve the website
- Create and manage customer accounts
- Process orders, payments, authorizations, refunds, and transactions
- Coordinate provider review for prescription therapies
- Coordinate pharmacy fulfillment where applicable
- Coordinate laboratory testing where applicable
- Coordinate provider consultations where applicable
- Verify identity, age, eligibility, and compliance requirements
- Fulfill, ship, and track orders
- Provide customer support
- Respond to inquiries and service requests
- Send order updates, tracking updates, service messages, account notices, document notifications, intake reminders, support responses, and other transactional communications
- Send marketing communications where you have consented or where permitted by law
- Personalize website functionality and customer experience
- Maintain product, service, and compliance records
- Prevent fraud, misuse, abuse, unauthorized access, chargebacks, unlawful transactions, and security incidents
- Monitor and improve website performance
- Conduct internal analytics and business operations
- Maintain tax, accounting, payment, legal, regulatory, pharmacy, healthcare, and compliance records
- Enforce our Terms & Conditions
- Protect our rights, safety, property, customers, providers, pharmacies, laboratories, vendors, and partners
- Comply with applicable laws, regulations, legal processes, subpoenas, court orders, government requests, and regulatory obligations
We do not use health intake information, prescription information, lab information, pharmacy information, provider communications, or PHI for targeted advertising.
3. Prescription Services, Provider Review, and Health Information
Primaline may facilitate access to prescription therapies, provider review, lab coordination, pharmacy fulfillment, or related support services.
Licensed healthcare providers, pharmacies, and laboratories may be independent third parties. They may collect, maintain, use, and disclose health information according to their own legal obligations, professional responsibilities, and applicable notices.
If you submit health intake information for prescription therapy or provider review, that information may be shared with licensed healthcare providers, pharmacies, laboratories, and related service providers for purposes such as:
- Clinical review
- Eligibility review
- Treatment-related communications
- Prescription review
- Pharmacy fulfillment
- Lab coordination
- Identity verification
- Patient support
- Payment and healthcare operations
- Regulatory compliance
- Legal and recordkeeping obligations
Primaline is not an emergency medical provider. Do not use Primaline websites, email, SMS, chat, forms, or customer support channels for medical emergencies. If you believe you are experiencing a medical emergency, call 911 or seek immediate medical attention.
4. HIPAA-Related Information
Some information collected through Primaline services may be subject to HIPAA when it is created, received, maintained, or transmitted by a HIPAA-covered healthcare provider, pharmacy, laboratory, or their business associate.
Where HIPAA applies, PHI may be used or disclosed for treatment, payment, healthcare operations, legal compliance, and other purposes permitted or required by HIPAA and applicable law.
Primaline may act as a service provider or business associate to certain healthcare providers, pharmacies, laboratories, or related entities when required by law and contract. Where required, Primaline will handle PHI according to applicable business associate agreements and applicable HIPAA requirements.
This Privacy Policy does not replace a HIPAA Notice of Privacy Practices issued by a covered healthcare provider, pharmacy, laboratory, or other covered entity. If a covered entity provides you with a Notice of Privacy Practices, that notice may describe additional rights and obligations related to PHI.
HIPAA-related requests should be emailed to:
[email protected]
Subject line: HIPAA Request
We may route your request to the appropriate provider, pharmacy, laboratory, or other responsible party when that entity maintains the relevant record or is legally responsible for responding.
5. Consumer Health Data Notice
Certain state laws may define health-related information broadly as “consumer health data,” even when HIPAA does not apply. Depending on your state and how you interact with Primaline, consumer health data may include information that identifies or can reasonably be associated with you and relates to your health status, health goals, symptoms, medications, lab testing, prescription interests, treatment preferences, health-related purchases, or interactions with health-related products or services.
Categories of Consumer Health Data We May Collect
We may collect consumer health data such as:
- Health intake responses
- Medical history
- Medications
- Allergies
- Symptoms
- Lab results
- Health goals
- Treatment preferences
- Prescription therapy interest
- Provider review information
- Pharmacy fulfillment information
- Consultation information
- Health-related product or service purchase history
- Identity or age verification related to health services
- Communications with support about health-related products or services
Sources of Consumer Health Data
We may collect consumer health data from:
- You
- Your account
- Intake forms
- Checkout forms
- Provider communications
- Pharmacy partners
- Laboratory partners
- Identity verification vendors
- Customer support communications
- Service providers involved in providing requested services
Why We Collect Consumer Health Data
We may collect consumer health data to:
- Provide products or services you request
- Coordinate provider review
- Coordinate prescription review
- Coordinate pharmacy fulfillment
- Coordinate lab testing
- Provide consultations
- Verify eligibility
- Verify identity or age
- Provide customer support
- Maintain required records
- Comply with legal, healthcare, pharmacy, tax, payment, and regulatory obligations
- Protect against fraud, misuse, and unlawful activity
Consumer Health Data We May Share
We may share consumer health data only as needed to provide requested services, operate Primaline, comply with law, or protect rights and safety. Categories of recipients may include:
- Licensed healthcare providers
- Pharmacies
- Laboratories
- Identity verification vendors
- Payment processors
- Shipping and fulfillment partners
- Customer support vendors
- Hosting and technology vendors
- Compliance and security vendors
- Legal, accounting, and professional advisors
- Government authorities, courts, regulators, or law enforcement when required or permitted by law
We do not sell consumer health data.
We do not knowingly use consumer health data for targeted advertising.
We do not disclose health intake information, prescription information, lab information, pharmacy information, provider communications, or PHI to advertising platforms for targeted advertising.
6. How We Share Information
We may share information as described below.
A. Licensed Healthcare Providers
Providers may receive intake information, identity information, contact information, health information, lab information, prescription-related information, and communications necessary to review eligibility, request additional information, communicate with you, prescribe where appropriate, deny where appropriate, and maintain required clinical records.
B. Pharmacies
Pharmacies may receive prescription information, patient information, contact information, shipping information, payment or authorization status, and other information necessary to fulfill approved prescription orders, provide pharmacy services, communicate with you, and maintain required records.
C. Laboratories
Laboratories may receive information necessary to process lab orders, verify identity, perform testing, deliver results, coordinate provider review, and maintain required records.
D. Payment Processors
Payment processors may receive payment, billing, fraud-prevention, authorization, refund, chargeback, and transaction information needed to process payments and prevent fraud.
E. Shipping Carriers and Fulfillment Partners
Shipping carriers and fulfillment partners may receive your name, shipping address, contact information, order details, tracking information, delivery instructions, and fulfillment-related information.
F. Technology and Service Providers
We may use vendors for:
- Website hosting
- Cloud storage
- Analytics
- Customer support
- Email delivery
- SMS messaging
- CRM
- Order management
- Payment processing
- Fraud prevention
- Security
- Identity verification
- Age verification
- Compliance
- Intake forms
- Document management
- Operational support
These service providers are permitted to use information only as needed to provide services to Primaline or as otherwise permitted by applicable law and contract.
G. Professional Advisors
We may share information with attorneys, accountants, auditors, consultants, insurers, compliance advisors, and other professional advisors where necessary for business, legal, compliance, tax, insurance, or risk-management purposes.
H. Legal, Regulatory, and Safety Purposes
We may disclose information when required or permitted by law, regulation, subpoena, court order, government request, law enforcement request, legal process, pharmacy or healthcare compliance requirement, or where we believe disclosure is necessary to:
- Comply with law
- Protect rights and property
- Prevent fraud or misuse
- Protect customers, providers, pharmacies, laboratories, vendors, partners, or the public
- Enforce our Terms & Conditions
- Respond to disputes, claims, investigations, or chargebacks
- Protect the security and integrity of Primaline services
I. Business Transfers
If Primaline is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, transfer of business operations, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.
7. We Do Not Sell Personal Information
Primaline does not sell personal information.
Primaline does not sell health intake information, PHI, consumer health data, prescription information, lab information, pharmacy information, or provider communications.
Primaline does not share PHI for marketing purposes.
Primaline does not knowingly use health intake information, PHI, consumer health data, prescription information, lab information, pharmacy information, or provider communications for targeted advertising.
If our practices change in a way that requires additional notice, consent, or opt-out rights, we will provide those notices and choices as required by law.
8. Cookies, Pixels, Analytics, and Tracking Technologies
We may use cookies, pixels, analytics tools, tags, SDKs, and similar technologies to operate and improve the website.
These technologies may help us:
- Keep you signed in
- Maintain cart functionality
- Remember preferences
- Measure website traffic
- Improve performance
- Understand product interest
- Detect fraud or misuse
- Analyze customer experience
- Measure marketing effectiveness
- Support operational analytics
You can disable cookies in your browser settings, but some website features may not function properly.
We may use analytics or advertising measurement tools on general website pages. We do not knowingly place advertising pixels on health intake pages in a way that transmits health intake information, prescription information, lab information, pharmacy information, provider communications, or PHI to advertising platforms for targeted advertising.
Where required by applicable law, we honor applicable opt-out preference signals, including Global Privacy Control.
9. SMS / Text Messaging Privacy
If you provide your mobile phone number and opt in to receive SMS/text messages from Primaline Health LLC, you consent to receive text messages from Primaline.
Depending on the consent you provide, messages may include:
- Order updates
- Account notifications
- Document notifications
- Intake reminders
- Tracking updates
- Appointment reminders
- Customer support messages
- Service-related notifications
- Marketing messages
- Promotional offers
- Product updates
- Other communications related to Primaline services
Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase.
You may opt out at any time by replying STOP to any Primaline text message.
For assistance, reply HELP or contact us at [email protected].
We do not sell your phone number. We do not share your phone number with third parties for their independent marketing purposes.
If you change or deactivate your phone number, you agree to notify us so we can update our records.
10. Email Communications
By submitting your email address, creating an account, placing an order, submitting a form, or contacting Primaline, you may receive transactional or service-related emails, including:
- Order confirmations
- Shipping updates
- Tracking updates
- Account notices
- Intake reminders
- Document notifications
- Customer support responses
- Security notices
- Service updates
- Legal or policy notices
If you opt in to marketing emails or where marketing emails are otherwise permitted by law, you may receive promotional communications, product updates, educational content, offers, and brand communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email.
Transactional and service-related emails may still be sent when necessary to operate your account, process orders, provide services, respond to support requests, comply with legal obligations, or protect Primaline and its customers.
Commercial emails from Primaline must not use misleading sender information or deceptive subject lines and must include a valid postal address and a clear opt-out method where required by law.
11. State Privacy Rights
Depending on where you live and subject to applicable legal exceptions, you may have privacy rights under state law, including the right to:
- Confirm whether we process your personal information
- Access personal information we maintain about you
- Correct inaccurate personal information
- Delete personal information
- Receive a portable copy of personal information
- Opt out of certain targeted advertising
- Opt out of certain sales or sharing of personal information
- Limit certain uses or disclosures of sensitive personal information where applicable
- Withdraw consent where processing is based on consent
- Appeal certain privacy request decisions
- Not be discriminated against for exercising privacy rights
To submit a privacy request, email:
[email protected]
Subject line: Privacy Request
We may request information to verify your identity before processing your request. We may decline or limit a request where permitted by law, including where information must be retained for legal, healthcare, pharmacy, payment, tax, security, fraud-prevention, dispute-resolution, or compliance reasons.
If you disagree with our response, you may appeal by replying to our response email with:
Privacy Appeal
Authorized agents may submit requests where permitted by law. We may require proof of authorization and verification of identity before processing an agent request.
12. California Privacy Notice
This section applies to California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to Primaline.
Categories of Personal Information We May Collect
We may collect:
- Identifiers
- Contact information
- Account information
- Commercial information
- Transaction information
- Internet or electronic network activity
- Geolocation information at an approximate level
- Sensitive personal information where necessary to provide requested services
- Health-related information you provide
- Professional or employment-related information if you provide it
- Inferences based on your interactions with Primaline
- Communications with customer support
Sources
We may collect information from:
- You
- Your account
- Your device
- Your browser
- Checkout forms
- Intake forms
- Providers
- Pharmacies
- Laboratories
- Payment processors
- Shipping carriers
- Identity verification vendors
- Service providers
- Customer support channels
Business or Commercial Purposes
We may use information for the purposes described in this Privacy Policy, including order processing, provider review, pharmacy fulfillment, lab coordination, customer support, security, fraud prevention, compliance, analytics, marketing where permitted, and website operation.
Disclosure
We may disclose personal information to the categories of recipients described in this Privacy Policy.
Sale or Sharing
We do not sell personal information.
We do not sell health intake information, PHI, consumer health data, prescription information, lab information, pharmacy information, or provider communications.
We do not knowingly share health intake information, PHI, consumer health data, prescription information, lab information, pharmacy information, or provider communications for targeted advertising or cross-context behavioral advertising.
If any website analytics or advertising measurement activity is considered a “sale” or “sharing” under applicable California law, you may opt out by contacting us at [email protected] with “Do Not Sell or Share” in the subject line or by using any available cookie preference tool on our website.
Sensitive Personal Information
We use sensitive personal information only as reasonably necessary to provide requested services, process transactions, maintain security, prevent fraud, comply with law, or as otherwise permitted by law.
13. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, destruction, or loss.
These safeguards may include:
- Encryption
- Access controls
- Secure systems
- Vendor controls
- Authentication controls
- Monitoring
- Internal policies
- Security procedures
- Data minimization
- Role-based access
- Contractual confidentiality obligations
No method of transmission or storage is completely secure. We cannot guarantee absolute security.
If you believe your account or information has been compromised, contact us immediately at:
[email protected]
14. Data Breach and Security Incident Notice
If we become aware of a data security incident involving your information, we will investigate and provide notices as required by applicable law.
Where HIPAA applies, breach notices may be handled by or coordinated with the applicable covered entity, provider, pharmacy, laboratory, or business associate.
Where the FTC Health Breach Notification Rule or state health data laws apply, we will provide notices as required by applicable law.
Where a provider, pharmacy, laboratory, technology vendor, payment processor, or other partner is responsible for the data involved, that party may provide notice or coordinate with Primaline as required by law.
15. Data Retention
We retain information for as long as reasonably necessary to:
- Provide services
- Maintain accounts
- Process orders
- Fulfill transactions
- Coordinate provider review
- Coordinate pharmacy fulfillment
- Coordinate lab testing
- Provide customer support
- Comply with legal and regulatory obligations
- Maintain healthcare, pharmacy, tax, accounting, payment, and compliance records
- Resolve disputes
- Enforce agreements
- Prevent fraud and misuse
- Maintain business records
- Protect legal rights
Medical, prescription, pharmacy, lab, provider, and healthcare-related records may be retained according to applicable federal and state recordkeeping requirements.
When information is no longer needed, we may delete, de-identify, aggregate, or securely archive it, subject to applicable law.
16. De-Identified and Aggregated Information
We may create de-identified, anonymized, or aggregated information that does not reasonably identify you.
We may use de-identified or aggregated information for analytics, business operations, product improvement, compliance, research, reporting, and other lawful purposes.
Where required by law, we will maintain and use de-identified information without attempting to re-identify it, except as permitted by law.
17. Children
Primaline is not intended for children or anyone under 18.
We do not knowingly collect personal information from individuals under 18.
If we learn that information from someone under 18 has been collected, we will take reasonable steps to delete it unless retention is required by law.
If you believe a minor has provided information to Primaline, contact us at:
[email protected]
18. International Visitors
Primaline operates in the United States and is intended for U.S. residents only.
If you access Primaline services from outside the United States, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your country.
By using Primaline services, you understand that your information may be processed in the United States.
19. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, social media pages, payment providers, pharmacy systems, lab portals, provider systems, or other external services.
We are not responsible for the privacy practices, content, policies, or security of third-party websites or services.
You should review the privacy policies and terms of any third-party websites or services you use.
20. Financial Incentives
Primaline may offer promotions, discounts, loyalty benefits, referral offers, or other incentives from time to time.
If any program is considered a financial incentive or price/service difference under applicable privacy law, we will provide any required notice and obtain any required consent before you participate.
You may withdraw from such programs as described in the applicable program terms.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The “Last updated” date reflects the most recent version.
If we make material changes, we may notify you by email, website notice, account notice, or another reasonable method where required by law.
Your continued use of Primaline services after an updated Privacy Policy is posted means you acknowledge the updated Privacy Policy.
22. Contact Us
If you have questions about this Privacy Policy or want to submit a privacy request, contact:
Primaline Health LLC
Miami, Florida
United States
Email: [email protected]
For HIPAA-related requests, use subject line: HIPAA Request
For privacy rights requests, use subject line: Privacy Request
For privacy appeals, use subject line:
Privacy Appeal
For opt-out requests, use subject line:
Do Not Sell or Share
Copyright © 2026. Primaline Health. All rights reserved.
These Terms & Conditions govern your use of shop.primalinehealth.com and any services provided by Primaline Health LLC (“Primaline,” “we,” “us,” or “our”).
By accessing the website, creating an account, submitting information, using our services, or placing an order, you agree to these Terms & Conditions. If you do not agree, do not use the website or our services.
1. Eligibility
You must be at least 18 years old and located in the United States to use Primaline.
By using the website or placing an order, you confirm that you meet these requirements and that all information you provide is truthful, accurate, complete, and current.
We reserve the right to refuse service, cancel orders, restrict access, or terminate accounts at our discretion, including where required by law, provider review, pharmacy restrictions, product availability, or compliance requirements.
2. Two Product Categories — Important
Primaline offers two distinct product categories. Different rules apply to each category. Please read this section carefully.
A. Prescription Therapies
Certain products available through Primaline require review and approval by a U.S.-licensed healthcare provider.
Prescription therapies may include, but are not limited to, TRT, HRT, GLP-1 therapies such as Tirzepatide and Semaglutide, NAD+, sexual wellness therapies, and other provider-reviewed treatments.
Prescription items are not automatically approved by placing an order.
To purchase prescription items, you may be required to create an account, complete a health intake, provide accurate medical information, submit lab work when required, and receive approval from a licensed healthcare provider.
No doctor-patient relationship is created until a licensed provider accepts your case and determines that a prescription therapy is appropriate for you.
Payment Authorization vs. Charge
For certain prescription items, your payment method may be authorized at checkout. You are not charged unless and until a provider approves your prescription, where this authorization process applies.
If your prescription is not approved, the authorization will be released or refunded according to the payment process in place at the time of purchase.
Primaline does not guarantee that any prescription will be approved, issued, or fulfilled.
Provider Review
Licensed providers are responsible for determining whether a prescription therapy is medically appropriate based on the information you provide and any applicable clinical requirements.
You agree to provide complete and truthful information, including medical history, medications, allergies, health conditions, lab results, and any other information requested.
Primaline is not responsible for consequences resulting from false, incomplete, inaccurate, outdated, or misleading information submitted by a customer.
Telehealth & State Restrictions
Some products, prescriptions, pharmacy services, telehealth services, or fulfillment options may be restricted in certain states. If a restriction applies, the order may be denied, delayed, modified, or canceled.
B. Research Peptides
Research peptides sold through Primaline are separate from prescription therapies.
Research peptides are sold for research use only. They are:
Not approved by the FDA for human, animal, or veterinary use
Not drugs, dietary supplements, foods, or cosmetics
Not intended to diagnose, treat, cure, or prevent any disease
Not intended for human consumption under any circumstances
By purchasing research peptides, you affirm that:
You are a qualified buyer, researcher, laboratory, institution, or professional purchasing for lawful research purposes
You will use these compounds strictly for in-vitro laboratory research
You will not ingest, inject, apply, consume, administer, or otherwise use them in or on yourself, another person, or any animal
You will comply with all applicable federal, state, and local laws
You accept full responsibility for proper handling, storage, use, and compliance
If you are not a qualified buyer or intend any non-research use, do not purchase research peptides from Primaline.
3. Labs, Consultations & Support Services
Primaline may offer access to lab panels, blood testing, provider consultations, wellness consultations, and customer support services.
Lab services may be performed by third-party laboratories. Consultation availability, pricing, scope, and timing may vary.
Lab results and consultations are not emergency medical services and do not replace care from your primary healthcare provider or specialist.
4. No Emergency Medical Services
Primaline is not an emergency medical provider.
Do not use the website, email, SMS, chat, forms, or customer support channels for medical emergencies.
If you are experiencing a medical emergency, call 911 or seek immediate medical attention.
5. Account & Intake
To purchase certain products or services, you may be required to create an account and complete a health intake or questionnaire.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
You agree not to provide false information, impersonate another person, submit fraudulent documentation, or misuse the platform.
6. Pricing, Payment & Taxes
All prices are listed in U.S. dollars and may change without notice.
We accept major credit cards, debit cards, and other payment methods made available at checkout.
You are responsible for any applicable taxes, shipping fees, service fees, consultation fees, lab fees, or other charges disclosed at checkout.
We reserve the right to refuse, cancel, limit, or modify any order at our discretion.
7. Shipping & Fulfillment
We ship eligible products within the United States, subject to product availability, provider approval where required, pharmacy restrictions, carrier limitations, and applicable federal and state laws.
We do not ship internationally.
Orders may be fulfilled through third-party pharmacies, laboratories, manufacturers, fulfillment providers, or shipping carriers.
Estimated fulfillment or shipping timelines are not guaranteed.
Prescription products may ship only after provider approval and pharmacy processing, where required.
Non-prescription and research products may ship after order processing, age verification, compliance review, or other applicable checks.
8. Cold-Chain & Temperature-Sensitive Products
Some products may require temperature-sensitive or cold-chain packaging.
Temperature-sensitive products may ship in insulated packaging with gel packs, dry ice, or other cold-chain materials when required.
You are responsible for providing an accurate shipping address and retrieving your package promptly after delivery.
Primaline is not responsible for product degradation, damage, or temperature exposure caused by incorrect address information, delayed pickup, missed delivery, customer unavailability, carrier delays, weather events, or circumstances outside our control.
9. Returns, Refunds & Cancellations
Because of the medical, prescription, sterile, custom-prepared, and temperature-sensitive nature of certain products, some orders may not be eligible for return, refund, or cancellation.
Cold-chain products are non-returnable once shipped.
Prescription products are non-returnable once dispensed or released for fulfillment.
Lab orders, consultations, provider reviews, and digital or service-based items may be non-refundable once processing has started.
You may request cancellation before an order begins processing, provider review, pharmacy fulfillment, lab processing, or shipment. Once processing begins, cancellation may not be available.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us at [email protected] within 7 days of delivery and include photos of the package, product, label, and any visible damage.
Replacement or refund eligibility will be determined at our discretion based on the issue, product type, fulfillment status, and applicable law.
10. Subscriptions & Recurring Services
If Primaline offers subscriptions, memberships, recurring orders, or recurring services, the billing frequency, renewal terms, cancellation process, and applicable fees will be disclosed at or before checkout.
By enrolling in a recurring service, you authorize recurring charges until canceled according to the applicable cancellation policy.
11. Customer Responsibilities
You agree to:
Provide accurate, complete, and current information
Use the website and services lawfully
Review all product information before purchase
Follow instructions provided by licensed providers, pharmacies, labs, or product documentation
Keep your account and contact information current
Retrieve shipped products promptly
Comply with all applicable laws and regulations
Not misuse, resell, divert, redistribute, or unlawfully use any product purchased from Primaline
12. No Medical Advice From Website Content
Website content is for informational purposes only.
Nothing on the website should be interpreted as medical advice, diagnosis, treatment, or a recommendation to use any product unless provided directly by a licensed healthcare provider in connection with a clinical review.
Always consult a qualified healthcare professional regarding medical conditions, medications, therapies, labs, symptoms, or health decisions.
13. No Guarantee of Results
Health, wellness, weight-loss, hormone, peptide, performance, and longevity outcomes vary from person to person.
Primaline does not guarantee any specific result, outcome, weight loss, symptom improvement, laboratory change, therapeutic effect, or health benefit from any product, service, consultation, lab test, protocol, or therapy.
14. Third-Party Providers, Pharmacies, Laboratories & Vendors
Primaline may work with third-party healthcare providers, pharmacies, laboratories, manufacturers, fulfillment providers, technology platforms, payment processors, and support vendors.
Prescription products may be reviewed by licensed providers and fulfilled by licensed pharmacy partners where applicable.
Lab services may be processed by third-party laboratories.
Research or direct-buy products may be sourced, manufactured, tested, documented, or fulfilled by third-party manufacturers or fulfillment partners.
Primaline is not responsible for delays, service interruptions, denials, errors, restrictions, or fulfillment limitations caused by third-party providers, pharmacies, laboratories, manufacturers, payment processors, shipping carriers, or vendors.
15. Product Availability
All products and services are subject to availability, eligibility, provider approval where applicable, legal restrictions, pharmacy restrictions, inventory status, supplier availability, and fulfillment partner limitations.
We may modify, discontinue, substitute, delay, restrict, or cancel any product, service, category, price, or offer at any time.
16. Intellectual Property
All website content, branding, text, graphics, product images, logos, designs, layouts, software, and materials are owned by or licensed to Primaline Health LLC unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, scrape, exploit, or misuse any content without prior written permission from Primaline Health LLC.
17. User Conduct
You agree not to:
Use the website for unlawful purposes
Submit false, misleading, or fraudulent information
Misuse prescription products, research peptides, labs, consultations, or services
Purchase products for unauthorized resale, diversion, redistribution, or unlawful use
Reverse engineer, scrape, interfere with, or compromise website operations
Violate any federal, state, or local law
Harass, threaten, abuse, or harm any person
Use Primaline’s content, branding, or materials without permission
We may suspend or terminate your account for violations.
18. SMS / Text Messaging Terms
By providing your mobile phone number and opting in, you consent to receive SMS/text messages from Primaline Health LLC.
Messages may include service-related notifications, order updates, account notifications, document delivery, tracking updates, appointment reminders, customer support messages, marketing messages, promotional offers, product updates, and other communications depending on the consent you provide.
Message frequency may vary.
Message and data rates may apply.
Consent is not a condition of purchase.
You may opt out of receiving SMS messages at any time by replying STOP to any message.
For assistance, reply HELP or contact us at [email protected].
19. Email Communications
By submitting your email address, creating an account, placing an order, or contacting Primaline, you agree to receive service-related emails, order updates, account notifications, support responses, and other transactional communications.
If you opt into marketing emails, you may receive promotional communications. You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the email.
20. Privacy & Data Use
Your use of the website and services is also governed by our Privacy Policy.
We may collect, use, store, and share information as described in the Privacy Policy, including information necessary to process orders, provide services, coordinate provider review, fulfill products, process labs, communicate with you, comply with legal requirements, and operate the business.
We do not sell your personal information to advertisers.
21. Disclaimers
THE WEBSITE, CONTENT, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” TO THE MAXIMUM EXTENT PERMITTED BY LAW.
PRIMALINE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, PRODUCT AVAILABILITY, UNINTERRUPTED ACCESS, ERROR-FREE OPERATION, AND ANY SPECIFIC OUTCOME OR RESULT.
Statements about products may not have been evaluated by the FDA unless explicitly stated. Products are not intended to diagnose, treat, cure, or prevent disease unless lawfully prescribed and dispensed as part of a provider-approved prescription therapy.
22. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRIMALINE HEALTH LLC SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOST BUSINESS, PERSONAL INJURY CLAIMS ARISING FROM MISUSE, SHIPPING DELAYS, THIRD-PARTY DELAYS, OR PRODUCT UNAVAILABILITY.
PRIMALINE’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, PRODUCTS, OR SERVICES SHALL BE LIMITED TO THE GREATER OF:
(A) THE AMOUNT YOU PAID TO PRIMALINE FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE CLAIM; OR
(B) $100.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.
23. Indemnification
You agree to indemnify, defend, and hold harmless Primaline Health LLC, its owners, officers, employees, contractors, affiliates, vendors, and service providers from any claims, damages, liabilities, losses, costs, or expenses, including reasonable attorneys’ fees, arising from:
Your use of the website, products, or services
Your breach of these Terms
Your violation of any law or third-party right
Your submission of false, incomplete, or misleading information
Your misuse of any product
Any non-research use of research peptides
Any unauthorized resale, diversion, distribution, or unlawful use of products purchased from Primaline
24. Dispute Resolution & Arbitration
Please read this section carefully. It affects your legal rights.
Any dispute, claim, or controversy arising out of or relating to these Terms, the website, products, services, transactions, communications, or relationship with Primaline shall be resolved by binding arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules.
Arbitration shall be conducted in Miami-Dade County, Florida, in English, unless otherwise required by applicable law.
You waive the right to a jury trial and the right to participate in a class action, class arbitration, collective action, or representative action.
You may bring claims only in your individual capacity.
You may opt out of this arbitration provision within 30 days of first agreeing to these Terms by emailing [email protected] with “ARBITRATION OPT-OUT” in the subject line.
25. Governing Law
These Terms & Conditions are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
For any matter not subject to arbitration, exclusive jurisdiction and venue shall be in the state or federal courts located in Miami-Dade County, Florida.
26. Termination
We may suspend or terminate your account, access, orders, or services at any time, with or without notice, for any reason, including suspected fraud, misuse, false information, legal restrictions, provider denial, pharmacy restrictions, payment issues, or breach of these Terms.
Upon termination, your right to use the website and services ends immediately.
Sections that by their nature should survive termination shall survive, including intellectual property, disclaimers, limitation of liability, indemnification, arbitration, governing law, and payment obligations.
27. Changes to These Terms
We may update these Terms & Conditions at any time.
The “Last updated” date reflects the most recent version.
Your continued use of the website or services after updated Terms are posted means you accept the updated Terms.
28. Contact
Primaline Health LLC
Email: [email protected]
Questions?
If you have any questions about these Terms & Conditions, please contact us.
Copyright © 2026. Primaline Health. All rights reserved.